Treating customers fairly – Payment Protection Insurance

Argent Consulting is committed to providing a consistent, quality and reliable service. To ensure that our standards meet our customers expectations we have pieced together a questionnaire for customers to complete and return to us when their application is complete.

Each question makes use of a scale:-

1 = Yes

2 = Mostly

3 = To some extent

4 = Not at all

1. Was the explanation of the Payment Protection clear?

2. Were your needs properly discussed?

3. Do you feel that the adviser’s explanation of the product proposed for you was easy to understand?

4. Was the information sent to you sufficient to meet your needs?

5. When contacting Argent Consulting do you feel that you were dealt with punctually, efficiently and professionally?

6. Throughout the process do you feel that you were treated fairly?

7. Would you recommend Argent Consulting to someone you know?

8. Any other comments.

Customers feedback recieved